ENQuest
Support
This text is also available in Romanian. The app itself is in Romanian, so its buttons and menus are named here in English, with the Romanian label in brackets.
Write to us: vlad@synradx.com
Tell us what you were doing when the problem appeared. We read every message.
Found a mistake or have an idea?
If it is a mistake in an exercise, first tap “Report question” („Raportează întrebarea”), right next to the exercise: the app remembers the item. Then, in Settings (Setări), “Report a problem” („Raportează o problemă”) prepares a summary with the reported items, which you can send us.
We never ask for your password, your full name or details about your family.
Frequently asked questions
How do I cancel the monthly subscription?
On Android: in Google Play, tap your profile picture → Payments & subscriptions → Subscriptions. On iPhone: Settings → your name → Subscriptions. Deleting the app does not stop the subscription.
I paid, but Premium does not show up.
Check your internet connection and tap “Restore purchases” („Restaurează cumpărăturile”), in Settings → Premium (Setări → Premium). A “pending” payment unlocks access only after the store confirms it.
I changed phones. Do I keep my progress?
Yes, if your phone’s backup was turned on (Google on Android, iCloud on iPhone). You get Premium back with “Restore purchases”, from the same store account. From Android to iPhone or the other way round, progress and Premium do not move.
How do I delete my data?
Settings → Profiles → Delete profile (Setări → Profiluri → Șterge profilul), or uninstall the app. We do not have a copy of your data.
How do I ask for a refund?
Through the store you bought from, under its rules: Google Play or Apple. Write to us at vlad@synradx.com and we will help you with the steps.
Company details
SYNRADX TECHNOLOGIES S.R.L. · CUI 55403248 · J2026049057009 · Strada Zaharia Stancu 8, Bl. 4, Floor 6, Apt. 601, Brașov, Brașov County, Romania · vlad@synradx.com